Returns & Exchanges

Are You Unhappy With Your Product?

If, for whatever reason, you are not happy with your Urban Apothecary online purchase, we will gladly issue a full refund, to the original credit card, for any unopened merchandise returned to us within 14 days from the date of purchase.

Please note that we cannot offer exchanges or refunds on any opened or used products. This does not affect your statutory rights. 

Don’t forget to obtain proof of posting, as we may not be able to process your refund or replacement in the rare event that your package is lost in transit.

Stockist Returns

We are unable to accept returns for items purchased from our stockists. You will need to contact them directly to arrange your return or exchange.

Faulty Product Returns

Our artisans hand-check every item to ensure they arrive in pristine condition. We would be very sorry to hear that your product is imperfect in any way. For quality assurance purposes, we request that you return the item in question, as we cannot comment on products we do not receive.

We recommend that you obtain a certificate of postage and receipt so you can track your parcel and so that postage costs can be refunded in the event of a faulty product. We will then arrange for a replacement product to be sent to you, or if you prefer, a full refund.

The First Step Is To Let Us Know

Please email or get in touch via our Contact page with all the details regarding your request. If you choose to call, our number will cost no more than a national rate call. If you have inclusive minutes this also applies to calls from any UK mobile, fixed line or payphone.

Our Returns Address:

Urban Apothecary Limited
Unit 12, Park Farm Industrial Estate

Please allow 7 days from the day you return your package for your refund request to be processed. 


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