Shop by Scent
Shop by Scent Family
Shop by Scent
Shop by Scent Family
Shop by Scent
Shop by Scent Family
Shop by Scent
Shop by Scent Family
Join our newsletter to enjoy 10% off your first purchase. Scroll to the bottom of any page to enter your email address, or sign up here.
As a subscriber, you will be the first to discover our exciting new products, limited editions, must-have launches, special offers and exclusive discounts.
We are delighted to offer complimentary scent samples with qualifying orders:
Select from the signature scents of Cherry Blossom, Coconut Grove, Fig Tree, Green Lavender, Oriental Noir, Oudh Geranium, Smoked Leather and Velvet Peony in an eau de parfum, wash, lotion, moisturising hand gel or room spray.
Please note that scent samples are subject to availability and may differ from those listed.
Occasionally, we offer special discounts or a complimentary fragrance gift, details of which can be found on the homepage. Once the promotion conditions are met, our offers or discounts will either be automatically applied, or you will receive a code to use at checkout.
Yes, we offer a luxurious gift-wrapping service. Simply select ‘Gift Wrap Items’ at checkout and your products will be elegantly wrapped in our bespoke paper, complete with a personal message on a gift card.
Our artisans work diligently to ensure your favourite items are always in stock. However, high demand can sometimes lead to temporary shortages. We strive to replenish products as quickly as possible. In the meantime, please check back regularly or contact us here for assistance.
Please review your basket, and if your order is for international delivery, kindly remove the items we cannot ship outside the UK – these are the moisturising hand gels, eau de parfums and room sprays.
If you continue to experience issues, please get in touch with us here.
Please double-check all details, including product selection, quantity and address, before completing your purchase. If you need to add or remove products or amend your order in any way, please get in touch with us here.
Yes, please get in touch with us here to cancel your order after payment has been processed.
We cannot cancel orders once dispatched; in this situation, please accept delivery then arrange a return.
Please ensure all details, including the delivery address, are correct before checkout. We are unable to alter the delivery address once your order is dispatched.
We dispatch all standard delivery orders received by 12 noon Monday to Friday on the same day, excluding bank holidays and weekends. Orders placed after 12 noon on Friday will be dispatched on the following Monday.
We accept debit and credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, Klarna and Urban Apothecary gift cards.
No, there are no additional charges for using these payment methods.
Your payment and shipping information are securely saved for quicker transactions, but card details are not retained once payment is made. If you checkout using Apple Pay or Shop Pay, your card details will be retained by that service.
Our e-gift cards make the perfect present, allowing recipients to choose their favourite fragrance. Select your preferred denomination – ranging from £25 to £150 – add it to your basket and proceed to checkout. You will receive your gift card by email, ready to forward with a personal message.
If you are the lucky recipient of one of our gift cards, check your email for all the details. Once you have picked your favourite product, head to the checkout and enter the code in the discount box to apply your gift card.
All gift cards are valid for 12 months from the purchase date.
Please visit our UK delivery page here for details on services, times and prices.
Yes, our UK standard service includes the Scottish Highlands and Islands.
Complimentary standard delivery is available on orders of £60 or more. Please ensure your basket total remains at £60 or more after any discounts.
Our artisans carefully prepare and dispatch every order from our candle factory in Leicestershire, England, UK.
We work with several trusted delivery partners including Royal Mail, DHL and DPD.
UK standard delivery is £5, the next working day is £10, and the next working day premium is £15.
Complimentary standard delivery is available on orders of £60 or more. Please ensure your basket total remains at £60 or more after any discounts.
Visit our UK delivery page here for details on services, times, and prices.
UK standard delivery typically takes between 2 and 3 working days.
Place your order before 12.00 noon on any working day to ensure delivery between 9am and 6pm the following working day.
If you place your order before 12.00 noon on any working day and choose our next working day premium delivery service, your package will be delivered in the UK before 12.00 noon on the next working day.
Once your package is dispatched, you will receive a tracking reference to monitor your delivery.
Depending on your chosen delivery service and destination, your order can arrive the next day or take two to three working days.
Please visit our UK delivery page here for details on services, times and prices.
Yes, for security reasons, a signature is required upon delivery.
Our artisans take great care while packing your order, but if for any reason your product arrives damaged, please get in touch with us here with your order number and photos of the damage. We will be happy to assist.
Our artisans carefully prepare and check every order, but please get in touch with us here if an item is missing. We will be happy to assist.
Enter the tracking number we have sent by email to see the latest update on your parcel. If you have checked all your details and still need help, please get in touch with us here. We will be happy to assist.
Please visit our international delivery page here for details on delivery services, times and prices.
Due to international restrictions, we cannot include our moisturising hand gels, eau de parfums and room sprays. Please remove these from your basket before placing an order for delivery outside the UK.
International delivery costs vary from £30 to £45, depending on the destination. The receiving country calculates additional costs, such as import duties and taxes.
Please note that we have no control over import duty or tax and cannot predict their amount. These additional charges are standard for all delivery companies shipping from the UK to international destinations.
Please visit our international delivery page here for details on delivery services, times and prices.
Yes, as the UK is no longer part of the EU, all international purchases are subject to import duties and taxes, which must be paid before delivery.
Please note that we have no control over import duty or tax and cannot predict their amount. These additional charges are standard for all delivery companies shipping from the UK to international destinations.
Visit our international delivery page here for details on delivery services, times and prices.
The country receiving your goods will calculate any additional taxes. You will be contacted to pay this cost before delivery can take place.
Please note that we have no control over import duty or tax and cannot predict their amount. These additional charges are standard for all delivery companies shipping from the UK to international destinations.
Should you choose not to pay international taxes, the delivery company will advise us on the cost of returning your package to Urban Apothecary. This charge will be deducted from your refund.
Unfortunately, we cannot cancel your order and refund the delivery charge as shipping costs will have already been processed.
Please note that we have no control over import duty or tax and cannot predict their amount. These additional charges are standard for all delivery companies shipping from the UK to international destinations.
Our artisans carefully prepare and dispatch every order from our candle factory in Leicestershire, England, UK.
Our trusted delivery partner is DHL for international delivery.
If you are not completely satisfied with your products, we offer a full refund for any unopened item returned within 14 days of purchase. Please note that we cannot accept returns for opened or used products; this does not affect your statutory rights.
Contact us to discuss your refund here. We will be happy to assist. Please note that if you are returning your entire order, if applicable, any complimentary fragrance gift must also be returned.
Please securely package the products you wish to return and send them to: Urban Apothecary Limited, Unit 12, Park Farm Industrial Estate, Billesdon, Leicestershire, LE7 9FN.
Be sure to obtain proof of posting, as we may not be able to process your refund or replacement in the rare event that your package is lost in transit.
Unfortunately, we cannot accept returns for items purchased from one of our stockists. Please get in touch with them directly to arrange your return or exchange.
We only offer free postage on returned items if our quality control team confirms that the product
is faulty or was delivered incorrectly.
If your product is unopened and in its original packaging, please get in touch with us to discuss your exchange here. Unfortunately, we cannot offer exchanges on opened or used products; this does not affect your statutory rights.
Unfortunately, we can only process refunds or exchanges through the original purchaser. Please ask them to contact us here. We will be happy to assist.
Our artisans securely pack and check every order, but if for any reason your product arrives damaged or faulty, contact us here. We will be happy to assist. Please include your order number and photos of the damage or fault.
You must return the product so our quality control team can assess the problem. We will not hesitate to replace or refund a damaged product and any postage costs.
Be sure to obtain proof of posting, as we may not be able to process your refund or replacement in the rare event that your package is lost in transit.
Please allow seven days from the day we receive your returned item for a refund request to be processed.
Yes, each fragrance is uniquely created by our founder and perfumer-alchemist Tajinder Banwait MBE, who artfully blends traditional ingredients of flowers, fruits, resins and woods in contemporary ways to evoke moods and memories.
Yes, all Urban Apothecary candles and diffusers are handcrafted by artisans in Leicestershire, England, UK.
We take a natural approach where possible. That's why we chose vegan wax, glass candle vases and cotton wicks, from the beginning. Our natural wax also provides a great fragrance ‘throw’, infusing the air with trails of delicious scent quickly and consistently.
Allow the wax to melt across the entire surface during the first use to ensure an even burn. This will help prevent tunnelling and allow you to enjoy the full fragrance of the candle for longer.
Find further tips on how to get the best experience from your candle here.
Yes, our diffuser base is natural glycerin, a renewable source that is kinder to the environment. This base type also efficiently delivers the fragrance aroma without impacting the scent.
Each of our luxury diffusers provides a steady release of fragrance for up to twelve weeks.
Depending on room size, you may need just one or multiple diffusers. One diffuser will typically suffice in smaller, enclosed rooms with little airflow. Larger rooms, open-plan areas, or spaces with open windows can benefit from more.
To increase and refresh your diffuser scent, carefully remove the reeds from the fragrance oil and turn them upside down so that the previously soaked ends are exposed to the air. Use a paper towel to prevent your hands from touching the oil and a cloth to protect surfaces from any oil drops.
Turning the reeds regularly can increase the fragrance diffusion. For optimum levels, turn once a week.
Yes, for our signature and ruby collections, you can top up the original glass diffuser bottle with one of our diffuser fragrance refills, which comes with six new reeds.
We recommend using our perfumes continuously from the first spritz! To prolong the life of your perfume, store it in a cool, dark place. Be mindful of heat and sunlight, which can negatively impact the scent.
Occasionally, we offer a complimentary fragrance gift with purchases over a certain amount. The details are highlighted on our home page. When you qualify, the gift will automatically be added to your basket during checkout.
Please note that no other special offers or discounts can be used in conjunction with the complimentary fragrance gift.
Once your order qualifies for a complimentary fragrance gift, it will automatically appear in your basket during checkout. If you cannot see the gift listed, first check that you have met the required amount on your order; this will exclude delivery costs.
If you have met the criteria and still can’t see the gift, try refreshing the
page. If you continue to experience problems, please get in touch with us here. We will be happy to assist.
Our complimentary fragrance gifts are offered for a limited time only. Please ensure you purchase any products required to qualify within the promotional period. Our gifts with purchase are always popular and we endeavour to meet the
demand. However, they are only available while stocks last.
Sign up for our newsletter here to be the first to discover complimentary fragrance gifts and all our special offers.
We are unable to exchange complimentary gifts. Please visit our online store regularly for new special offers featuring different fragrances.
Sign up for our newsletter here to be the first to discover complimentary fragrance gifts and all our special offers.
Creating an account is quick and easy. Sign up here with your name, email and password.
Please scroll to the bottom of any page to enter your email and join our newsletter. You will receive 10% off your first order and be the first to know about new products, limited editions and exclusive offers.
If you are experiencing login issues, please check the email and password you initially used to set up your account. If you cannot recall your password, click the ‘Forgot Password’ link to reset it. For further assistance, contact us here.
Please get in touch with us here with your new address details.
Create an account here, and you will begin collecting Apothecary Points with your next purchase.
You will receive 5 Apothecary Points for every £1 spent. When you reach 100 points, you’ll have £1 waiting to go towards your next order. With 200 points, you will have £2 towards your next order, and so forth. Find out more about our loyalty scheme here.
The number of Apothecary Points available is displayed alongside each product. When you complete a purchase, points are automatically credited to your account, with an overview available at checkout. Always remember to log in to collect and track your Apothecary Points. Discover more about our loyalty program here.
At checkout, you will see your total Apothecary Points. You can choose how many to apply towards your purchase, allowing flexibility in using your points. Discover more about our loyalty program here.
To monitor your Apothecary Points, log into your account. Discover more about our loyalty program here.
No, Apothecary Points are earned on product purchases only, not on postage costs or shipping fees. Discover more about our loyalty program here.
Please ensure you are logged into the account associated with the email address used during registration.
We are deeply committed to respecting the natural world, constantly refining our manufacturing and sustainable practices to reduce environmental impact. Learn more about our eco initiatives here.
No, we are proudly 100% cruelty-free. Since our inception, we have never tested on animals and our products do not contain animal ingredients, by-products or derivatives. Learn more about our eco initiatives here.
All Urban Apothecary ingredients and materials are carefully sourced, cruelty-free and compliant with rigorous industry standards. Our commitment to natural beauty extends to our vegan wax candles, cotton wicks and glass vases, which offer a superior fragrance experience while remaining kind to the planet. Learn more about our eco initiatives here.
All our product packaging is designed with sustainability in mind. The boxes, biodegradable cellophane, diffuser bottles, perfume bottles and candle vases are all 100% recyclable.
When shipping, we do not use polystyrene chips as protective packaging. Instead, our biodegradable chips are made from compostable corn starch, which dissolves in water.
Learn more about our eco initiatives here.
All our candles are crafted from natural, vegan wax with no animal-derived ingredients.
We offer a bespoke service for corporate gifting, including discretionary discounts for qualifying orders, and can advise on the best fragrances for everyone on your list.
Please get in touch with us here with the name of your business and the number of gifts required. We will respond shortly.
For all corporate gift requests, enquire here. Please provide details about your business and gift requirements, and we will assist you in selecting the perfect fragrances.
Yes, our artisans can elegantly box and wrap your gifts with our signature wrapping paper, complete with a personal message.
Explore our complete collection online, or visit one of our esteemed retail partners across the UK and worldwide for a curated selection. Find your nearest location here.
Our website is the only place for the complete fragrance lifestyle collection. You will receive free UK delivery once your order reaches £60 or more, plus there are complimentary samples to choose when you spend £40 or more.
You can also sign up for Apothecary Points to save on your favourites and benefit from promotional discounts and complimentary gifts. Plus, sign up for our newsletter here to receive 10% off your first order.
Our entire collection is available online, while curated selections can be found at our stockists across the UK and internationally. Discover our top stockists here.
If you are interested in carrying our products, contact us here to start a conversation. We will respond as soon as possible.
