Delivery

Once you have chosen your favourites and placed your order, our artisans will prepare your package and send it as soon as possible, so there’s no delay to your enjoyment.

All orders received by noon, Monday to Friday, will be packed and dispatched the same day. Orders are processed for delivery on working days only, Monday through Friday, excluding bank holidays. Any orders received after noon on Friday will be delivered by the following Tuesday. 

All Urban Apothecary orders require a signature upon delivery. If you are not in, our delivery company will leave a telephone number so you can make alternative arrangements. To ensure secure and undamaged delivery, we are not permitted to leave your package 'hidden' at the address. Because a signature is required, we are unable to deliver to BFPO or PO boxes.

We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or misdelivery due to incorrect data entry.

Complimentary UK Delivery For Orders Over £60

Once your order reaches £60 and above, you’ll automatically receive complimentary standard delivery to all UK destinations.

International Deliveries

We are currently unable to ship our moisturising hand gels, eau de parfums and room sprays outside of the UK. 

When placing an order with us for International delivery, please be aware of the costs that will follow in addition to our price, which includes VAT, and our delivery charge.

SIGNATURE DIFFUSER: See Collection

Please consider the following charges:

Urban Apothecary product price

Urban Apothecary shipping charge

Country of delivery import duty

Country of delivery tax

To comply with foreign regulatory requirements or laws, you will need to pay import duties and any additional taxes or expenses incurred.

Import Duty 

As the UK is no longer part of the EU, all purchases made outside the UK are subject to import duties.

Additional Taxes

These are calculated by the country receiving the goods. You will be contacted to pay this cost before delivery can take place. Should you choose not to pay, the delivery company will calculate and advise us on the cost of returning your package to Urban Apothecary. This return charge will be deducted from your refund. Unfortunately, we cannot cancel your order and refund the delivery charges as shipping costs will have already been processed.

Please note that we have no control over import duty or tax and cannot predict their amount. These additional charges are standard for all delivery companies when shipping from the UK to international destinations and therefore cannot be avoided.

Contact your local customs office or taxation authority if you require further information before placing your order. 

United Kingdom

Service

Delivery Time

Price

UK Standard

2-3 Working Days

£5.00 (Free over £60)

Next Working Day Standard Delivery - Between 9am - 6pm (Order Must be Placed Before 12:00 Noon)

Next Working Day

£10.00

Next Working Day Premium Delivery - Before 12:00 Noon (Order Must be Placed Before 12:00 Noon)

Next Working Day

£15.00

*Includes Scottish Highlands and Scottish Islands.

European Union Inc. UK Islands

Service

Delivery Time

Price

Standard

2-5 Working Days

£25.00

*Albania, Austria, Belgium, Bulgaria, Channel Islands, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey and Ukraine.

Americas

Service

Delivery Time

Price

Standard

2-5 Working Days

£45.00

*Argentina, Bahamas, Barbados, Brazil, Cayman Islands, Chile, Colombia, Dominican Republic, Grenada, Mexico, Panama, Puerto Rico, St Kitts & Nevis, St Lucia, St Vincent, Grenadines, Trinidad, Tobago, Venezuela and Virgin Islands.

Asia Pacific

Service

Delivery Time

Price

Standard

2-5 Working Days

£45.00

*Australia, Bahrain, Hong Kong, India, Japan, Malaysia, New Zealand, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand and Vietnam.

Middle East

Service

Delivery Time

Price

Standard

2-5 Working Days

£45.00

*Afghanistan, Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE and Yemen.

Africa

Service

Delivery Time

Price

Standard

2-5 Working Days

£45.00

*Cape Verde, Egypt, Nigeria and South Africa.

Other

Service

Delivery Time

Price

Standard

2-5 Working Days

£25.00

*Norway and Switzerland.

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